Transversal is a leading provider of online, multichannel and self-service solutions. Whichever service method they choose, customers expect a consistent, immediate and relevant response. Our key aim is to help our clients deliver an outstanding customer experience. To achieve this, we ensure that customers have less complex, more satisfying interactions.
Our solutions focus on ‘real-time decision support’ – enabling companies to analyse their customers’ interactions across all channels, optimising the engagement and starting to predict their customers’ needs. This means offering a truly multichannel experience and supporting effective channel shifting as well as providing a robust, proven knowledge platform for your self-service solutions.