The UK's leading customer experience event for
senior banking, financial services and
Whether you’re struggling with NPS scores, looking to restructure your CX strategy, personalising and humanising your digital CX or in need of employee engagement initiatives, the Customer Experience Exchange BFSI brings you case studies on digital and culture transformation from the industry’s leaders.
The Exchange doesn’t do things by halves, we don’t just show you what to do, but also how to do it. In 2019, we will be connecting the most senior executives within the BFSI industry, as well as the most recommended solution providers in the CX space. Join us to gain insight into the most innovative and forward-thinking companies in BFSI and to discover how to be a true leader in customer loyalty and retention.
In a hyper-competitive and evolving market that is seeing disruptors launch at a speed quicker than traditional banks can change, the Exchange is the hub for traditional, challenger and disruptor banks across the UK to unite and gain a competitive edge together.Sound like this ticks all the boxes for your transformation project? Come and benchmark your CX strategy!
Meet the Speakers for 2019
Executive Vice President, Global Customer Care
Director of Digital Products and Propositions
Group Digital Strategy and Innovation Director
Legal & General
Head of Open Experience
Head of Client Experience, Commercial Banking
Head of Customer Experience and Risk Reports
Lloyds Banking Group (Insurance and Wealth)
Customer Experience Director
Coventry Building Society
Director of Customer and Digital
Leeds Building Society
Founder and Customer Experience Rockstar
Head of Digital Product
Head of Customer Operations
Customer Experience Lead
An Exchange is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged.The Exchange is an intimate environment that creates connections which become long-term partnerships. You will experience inspiring keynote addresses, in-depth case studies, structured networking and interactive discussion groups (our signature Think Tanks and BrainWeaves). The consultative one-to-one business meetings between attendees and solution providers are carefully scheduled throughout the Exchange to meet your specific business needs
Access to the Exchange is limited. Exchange delegates and sponsors are handpicked based on their ability to contribute at a strategic level, creating the ideal environment for idea generation. The CX BFSI Exchange is capped at 100 attendees, creating the optimal value of your time, peers, business meetings, and speaker events. You can expect only the cream of the crop to be in attendance.
A true peer-to-peer environment means that the executives taking the stage and those in attendance are of the same seniority level. The CX BFSI Exchange brings together a unique group of the most active contact center executives in the world today as they not only work to execute today’s plan but also develop the strategy for tomorrow.
Europe’s Leading Customer Experience
Event for Senior Banking, Financial Services
and Insurance Executives
C-level executives and VPs/Directors/Heads of CX, Marketing and Digital Strategy
Industry Leading Speakers
Innovative Solution Providers
Who Attends The Customer Experience Exchange?
CX in BFSI Report
The time has come to put your customers at the heart of your business! This report focuses on the customer strategy of brands including; AXA Business Insurance, Direct Line Group, Metro Bank, exploring some of the key strategies these brands are using to successfully deliver a consistently positive customer experience in an increasingly complex digital world.
CX Exchange for BFSI Post Event Report 2018
In February, leading CX senior executives from the banking, financial services and insurance sectors gathered in the UK for two days of discussions, networking and benchmarking their strategies with peers across the industry.
CX Exchange for BFSI Investment Priorities 2018
Forget everything you know about CX strategies! In this research based infographic Europe’s top customer executives share the challenges and biggest investment priorities shaping their 2018 strategies in this definitive guide into customer experience in BFSI budget assignment.