The UK's leading customer experience event for
senior banking, financial services and
Whether you’re struggling with NPS scores, looking to restructure your CX strategy, personalising and humanising your digital CX or in need of employee engagement initiatives, the Customer Experience Exchange BFSI brings you case studies on digital and culture transformation from the industry’s leaders.
The Exchange doesn’t do things by halves, we don’t just show you what to do, but also how to do it. In 2019, we will be connecting the most senior executives within the BFSI industry, as well as the most recommended solution providers in the CX space. Join us to gain insight into the most innovative and forward-thinking companies in BFSI and to discover how to be a true leader in customer loyalty and retention.
In a hyper-competitive and evolving market that is seeing disruptors launch at a speed quicker than traditional banks can change, the Exchange is the hub for traditional, challenger and disruptor banks across the UK to unite and gain a competitive edge together.Sound like this ticks all the boxes for your transformation project? Come and benchmark your CX strategy!
2018 Speaker Highlights
Chief Customer and Innovation Officer
AXA UK and Ireland
Head of Omni-channel Strategy and Transformation
Managing Director, Digital
Head of Customer Experience and Risk Reports
Lloyds Banking Group (Insurance and Wealth)
Chief Operating Officer UK Protection & Strategy Director Group Protection
Legal and General
Director, Innovation Engagement
Vice President, Technology, Innovation & Support Services
Group Chief Operating Officer and Executive Director
Director, Customer Experience
Bank of Ireland
Director, Customer Experience
Allied Irish Bank
Chief Operating Officer
Bought by Many
My Urban Jungle
Former Managing Director
Chief Economist and Head of Currency Strategy
Best Practice Centre Lead
An Exchange is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged.The Exchange is an intimate environment that creates connections which become long-term partnerships. You will experience inspiring keynote addresses, in-depth case studies, structured networking and interactive discussion groups (our signature Think Tanks and BrainWeaves). The consultative one-to-one business meetings between attendees and solution providers are carefully scheduled throughout the Exchange to meet your specific business needs
Access to the Exchange is limited. Exchange delegates and sponsors are handpicked based on their ability to contribute at a strategic level, creating the ideal environment for idea generation. The CX BFSI Exchange is capped at 60 attendees, creating the optimal value of your time, peers, business meetings, and speaker events. You can expect only the cream of the crop to be in attendance.
A true peer-to-peer environment means that the executives taking the stage and those in attendance are of the same seniority level. The CX BFSI Exchange brings together a unique group of the most active contact center executives in the world today as they not only work to execute today’s plan but also develop the strategy for tomorrow.
Who Attends The Customer Experience Exchange?
Europe’s Leading Customer Experience Event for Senior Banking, Financial Services and Insurance Executives
C-level executives and VPs/Directors/Heads of CX, Marketing and Digital Strategy
Industry Leading Speakers
Innovative Solution Providers
The Evolution of Financial Services: Traditional. Challenger. Disruptor.
The time has come to put your customers at the heart of your business, whether its a traditional, challenger, disruptor model the customer must be at the heart of the business. This report focuses on the customer strategy of brands used to successfully deliver a consistently positive customer experience in an increasingly complex digital world.
FINANCIAL SERVICES REPORT: CX Solutions & Services Investment Report 2017
The last 5 years have seen technological advancement, in many ways beyond many expectations. For the customer experience arena in particular, the rise and advancing of disruptor brands like Uber, Airbnb, Monzo Bank, and Deliveroo has seen consumers truly take control.
Customer Experience Exchange for Financial Services Post Event Report 2017
In February 2017, the Customer Experience Exchange for BFSI connected 80 C-level executives and VPs/Directors/Heads of CX, Marketing and Digital Strategy from across the FS industry with a selection of the most innovative solutions and services providers in this sector to find solutions to their biggest challenges.