The UK's leading customer experience event for senior financial services executives

Whether you’re struggling with NPS scores, looking to restructure your CX strategy, personalising and humanising your digital CX or in need of employee engagement initiatives, the Customer Experience Exchange for Financial Services brings you case studies on digital and culture transformation from the industry’s leaders.

The Exchange doesn’t do things by halves, we don’t just show you what to do, but also how to do it. In 2017, we will be connecting  the most senior executives within the financial services industry, as well as the most recommended solution providers in the CX space. Join us to gain insight into the most innovative and forward-thinking companies in FS and to discover how to be a true leader in customer loyalty and retention.

In a hyper-competitive and evolving market that is seeing disruptors launch at a speed quicker than traditional banks can change, the Exchange is the hub for traditional, challenger and disruptor banks across the UK to unite and gain a competitive edge together.

What's new this year, you say? Well let's just say we've got a Big 4 panel, disruptor and challenger banks show & tell sessions, a look into the world of AI in FS and regulatory sessions. Oh and wait until you see the entertainment...

Sound like this ticks all the boxes for your transformation project? Come and benchmark your CX strategy!

Download Agenda

Featured Speakers

View All Speakers

Topics of Discussion

Innovation and Digital Disruption

Learn More

Insight into the Customer of Today

Learn More

Owning the CX across the Organisation

Learn More

The future of banking

Learn More

Europe’s Leading Customer Experience Event for Senior Financial Services Executives

 

80+

C-level executives and VPs/Directors/Heads of CX, Marketing and Digital Strategy

 

20+

Industry Leading Speakers

 

15+

Innovative Solution Providers

 

20+

Interactive Sessions

What our delegate and sponsors had to say

Invitation Only

  • Hand selected senior executive attendance ONLY
  • Industry leading and recommended solutions and services providers
  • Inspiring speakers and thought leaders

Request an Invitation

Expand your knowledge

  • Select from visionary case studies, thought provoking roundtables and in-depth ThinkTank sessions
  • Forge new relationship with CX executives from the biggest UK and European FS organisations
  • Discover and discuss the most innovative and cutting edge CX technologies

Why Attend?

Unlike any Exhibition or Conference

  • Maximise your time out of the office by customising your itinerary to focus on the topics that matter most to your business
  • Networking at the Exchange allows you to continue the discussions with your peers in a relaxed and informal atmosphere
  • Pre-scheduled 1-2-1 business meetings allow you to only meet industry leaders that can help you with your biggest challenges

The Exchange Format

Video Highlights

Sponsors & Exhibitors
Media Partners