Director of Customer and Digital Leeds Building Society
With over 25yrs of customer focussed expertise, Nikki
started her career in the advertising and direct marketing agency environment
leading accounts across a wide array of sectors; financial services, travel
& leisure, mail order etc before transitioning client side. Over time
her experience has expanded to focus on a wider customer remit across the
private (primarily financial services) and public sector. She has held a
number of senior leadership roles driving customer focussed culture change and
exemplary customer experience design and delivery, both in digital and offline
channels. For the last 2.5yrs, this has been as Director of Customer
& Digital at Leeds Building Society.
Check out the incredible speaker line-up to see who will be joining Nikki.