Mick HegartyManaging Director, Customer Insight and Innovation
Mick Hegarty, Managing Director, Customer Insight & Innovation at GBG will present insights from exclusive research commissioned with Forrester into global CX attitudes. The research spans the views of both traditional financial service firms as well as fintechs and challengers. At GBG Mick leads the product and data teams to ensure that the Group’s strategy, plans and portfolio are based on innovating for UK and global customers. Mick’s previous experience comes from BT, where he led a range of business strategy and transformation programmes.