Caroline Wells is an award-winning Customer Insight professional
with over 20 years of transformational leadership in financial services.
Having held a senior position at the Financial Ombudsman
Service, Caroline has a deep-rooted knowledge of customer experience, diversity
legislation, outreach and complaints handling.
Along with a recent appointment as Commissioner to Energy UK’s
Consumer Vulnerability Commission, Caroline is an Advisory Board Member to the Money
and Mental Health Policy Institute, Independent Advisor to the Kent Police and
Crime Commissioner, Accessibility and Consumer Vulnerability Expert at the
Money Advice Trust, and Advisor working with The National Centre for Diversity.
In 2017, driven by a desire to help businesses constructively to
improve their levels of accessibility, Caroline co-founded MeIncluded -a disabled
access review website – where consumers share their accessibility
Caroline is a member of several professional bodies including, Institute
of Customer Services and Chartered Institute of Public Relations.
Check out the incredible speaker line-up to see who will be joining Caroline.