FINANCIAL SERVICES REPORT: CX Solutions & Services Investment Report 2017
The last 5 years have seen technological advancement, in many ways beyond many expectations. For the customer experience arena in particular, the rise and advancing of disruptor brands like Uber, Airbnb, Monzo Bank, and Deliveroo has seen consumers truly take control. They choose the brands they interact with, with the full backing of millions of reviews on social media, when and how they interact with them and set their expectations higher and higher each year.
As we head into 2017 and map out our strategies that must both delight and retain today’s customers as well as be agile enough to adapt to the customers of 2020, we also look over the last 5 years of solutions and service demands within the customer experience space.
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