What's New for 2019?
Now in its 8th year, the Customer Experience Exchange for Banking, Financial Services and Insurance (BFSI) is bigger and better than ever!
Check out the key themes for the Exchange next February:
Provide personalized, trustworthy experiences in 2019 and beyond
Embrace the digital revolution with AI, self-service and emerging technologies to provide for your future customer
Create unified experiences across all channels in an omni-channel environment
Transform your company culture and brand to design winning customer experience
Craft an end-to-end customer experience by leveraging data-lead analytics
We are now in full swing of the digital revolution, and embracing new technology early may be the perfect way to impress your customers and stand out from the crowd! But as we all know digital strategies are not the only way to create personalized, seamless experiences for your existing and future customers. The Exchange will give you ample opportunity to learn from, network with, and benchmark your customer, culture and brand strategies against the top Banking, Financial Services and Insurance brands globally.
Opening Keynote Presentation and
Digital Humans are the future of engagement
Deep Dive Panel:
Fintech take over - Innovative and disruptive strategies in CX
The future of protecting customers – complaint management, competition and duty of care in the UK market
Leveraging actionable insights to provide perfect intuitive personalisation
Case Study Remix:
Building the perfect business case for CX
One to One Meetings:
Meet with the solution providers are of most interest to you
Women in BFSI – hear from the women changing the BFSI industry for good
Embedding a culture of CX excellence across your entire organisation