What's New for the 2019 Exchange?
The UK's only executive-level invitation only event for CXOs and Chief Customer Officers in Banking, Financial Services and Insurance.
Exclusive presentations from industry leaders
- Chief Customer and Innovation Officer, AXA UK & Ireland
- Chief Commercial Officer, Metro Bank
- Managing Director, Digital, Aviva
- Managing Director, Omni-channel and Customer Experience, Barclays
- Customer and Product Director, Lloyds Banking Group (Insurance and Wealth)
- Head of Client Experience, HSBC (Commercial) and many more
CX BFSI’s 1st ever stream
- Nailing the Basics – To achieve CX excellence
- Putting RPA and AI into Practice – To stay ahead of competition
A heavily interactive agenda with more and more networking opportunities
- Roundtable discussions led by Lloyds Banking Group and Allied Irish Bank
- Debate – Who wins, Humans or Machines?
- Challenger/Disrupter Panel – What can you learn from those leading the digital revolution?
A regulatory session – Focusing on how to succeed in a strictly regulated environment