What's New?

The UK's only executive-level invitation only event for CXOs and Chief Customer Officers in Banking, Financial Services and Insurance. 

Exclusive presentations from industry leaders

• Chief Customer and Innovation Officer, AXA UK & Ireland
• Chief Commercial Officer, Metro Bank
• Managing Director, Omni-channel and Customer Experience, Barclays
• Customer and Product Director, Lloyds Banking Group (Insurance and Wealth) and many more 

CX BFSI’s 1st ever stream

• Nailing the Basics – To achieve CX excellence
• Putting RPA and AI into Practice – To stay ahead of competition

A heavily interactive agenda with more and more networking opportunities

• Roundtable discussions led by Lloyds Banking Group and Allied Irish Bank
• Debate – Who wins, Humans or Machines?
• Challenger/Disrupter Panel – What can you learn from those leading the digital revolution?
• Networking Bingo – To meet direct peers facing similar challenges

A regulatory session – Focusing on how to succeed in a strictly regulated environment

A technological showcase – AI doing what it does best; making it easier for the customer 

ffff