The Exchange Format

To ensure the Exchange offers the highest degree of relevancy, only senior executives responsible for the design, development and delivery of their customer service strategies and solutions are invited to attend. This exclusive format allows you to connect with those peers whose insights you respect most – through exceptional networking, business meetings and strategic information sharing sessions.

Please fill in an invitation application form to see if you qualify, or if you provide a leading product or service to this market please download the Solution Provider Information Pack to see if there is an opportunity for you to be a part of this unique meeting.

As a leading executive in this market, we understand that your time is valuable, which is why at the Customer Experience Exchange for BFSI (Banking, Financial Services and Insurance) you will customise your own itinerary to reflect your current initiatives, priorities and future strategic objectives. Your agenda will be made up of conference sessions, one-on-one business meetings, interactive Think Tank discussions, and other innovative networking opportunities.

We are working with a leading group of experts from across the globe, to compile an impressive peer-to-peer faculty, with brand new case studies from some of the largest and most cutting edge corporations.

Countdown to an Exchange

4 Weeks Prior to the Exchange: IQPC’s online meeting scheduler is made available to all Exchange delegates. As a participant you are provided with an individual password that allows you to sign in to our secure scheduling website and select the conference sessions that you are interested in and the solution providers who offer services or solutions that you want to know more about. This enables the generation of your unique programme itinerary based on your personal business priorities.

At the Exchange: After arriving and checking into the hotel you will be directed to the Exchange registration desk where you will receive your customised event package. This is when you truly begin reaping the rewards of your event preparation and programme customisation. Every session, networking function and meeting is tied directly to your company’s priorities and requirements and opportunities to discover made-to-measure business solutions.