Think about the last interaction you had with a company. Was it a good one? Could it have been better? These questions sound obvious, but not to businesses. Most organizations don't know whether your experience with them was good or bad — and how they could improve it in the future. Medallia’s cloud-based Customer Experience Management (CEM) platform solves this. It captures customer feedback everywhere the customer is (Web, social, mobile, and contact center channels), understands it in real time, and then delivers insights and actions everywhere in a company—from the C-suite to the frontline—to improve the customer experience. We’re now considered the leaders in a space we helped to create. Founded in 2001, we are headquartered in Silicon Valley and have offices in New York City, London, Sydney, Melbourne, Hong Kong, and Buenos Aires. We're Sequoia-backed, and have the privilege of partnering with some of the most empathetic (and well-known) brands in the world, including Four Seasons, GE, Marriott International, Nordstrom, Sephora, and Zurich Insurance. Learn more at www.medallia.com.