Customer Experience Director Coventry Building Society
over 20 years’ experience of Marketing and Customer Experience leadership in
Financial Services, having managed First Direct’s brand and innovation
initiatives before joining Coventry Building Society. Initially leading
the Product & Marketing strategy, Rachel went on to set up a team dedicated
to Customer Experience and Conduct Risk. Coventry Building Society is now
considered a leader in customer experience in the UK, ranking highly in the ‘top
100 UK companies for customer experience in the UK.
Check out the incredible speaker line-up to see who will be joining Rachel.