Customer Operations & Transformation Director Aviva UK Insurance
Paula has worked within the Financial Services industry for over 25 years leading a broad range of business units and functions, including large scale transformational change programmes.
Her role provides a unique opportunity to create a vision for Aviva’s UK Customer Operations team, built around the current and future needs of the customer, for the UK’s largest insurer.
Paula is passionate about ‘customer’ demonstrating a healthy dissatisfaction for the status quo, a relentless drive to evolve and improve the service we provide and a tenacity to do the right things, for the right reasons.
Check out the incredible speaker line-up to see who will be joining Paula.