Manuela PifaniFounder and Managing Director
Manuela Pifani is a multi-award winning executive business leader in Customer Experience and Strategy, with a strong track record of transforming CX for the large international organisations she has worked for during her corporate career. Now working under her own brand, CXellence Consulting, Manuela focuses on helping other companies and CX leaders achieve success through customer experience excellence. Having walked in their shoes, Manuela understands the challenges and issues CX leaders face and the ups and downs of that journey, as well as the value opportunities and success factors. Leveraging this hands-on business-side experience and know-how, as well as tested CX frameworks and solutions, Manuela offers a broad range of CX services specifically tailored to the needs and priorities of her clients – spanning from strategic consulting to tactical projects, from executive mentoring to engagements at corporate or public events.