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Confirmed Speakers for 2019

If you would like to be considered as a speaker for the 2019 Exchange, please contact Ailsa Hardy at exchangeinfo@iqpc.com or 44 (0)20 7368 9484.

Chairperson


Caroline Wells
Caroline Wells
Co-Founder
MeIncluded

Speakers


Michael Sicsic
Michael Sicsic
Head of Retail General Insurance & Protection / Supervision – Retail & Authorisations
Financial Conduct Authority
Lance Gruner
Lance Gruner
Executive Vice President, Global Customer Care
MasterCard
Pete Markey
Pete Markey
CMO
TSB Bank
Laura Joseph
Laura Joseph
Director of Digital Products and Propositions
Barclays
Martijn Moerbeek
Martijn Moerbeek
Group Digital Strategy and Innovation Director
Legal & General
Kristen Bennie
Kristen Bennie
Head of Open Experience
RBS
Michael Buffham-Wade
Michael Buffham-Wade
Head of Client Experience, Commercial Banking
HSBC
Sarah Wootten
Sarah Wootten
Head of Customer Experience and Risk Reports
Lloyds Banking Group (Insurance and Wealth)
Rachel Haworth
Rachel Haworth
Customer Experience Director
Coventry Building Society
Nikki Marsh
Nikki Marsh
Director of Customer and Digital
Leeds Building Society
James Dodkins
James Dodkins
Founder and Customer Experience Rockstar
ROCKSTAR CX
John James
John James
Head of Digital Product
First Direct
Glyn Keachie
Glyn Keachie
Head of Customer Operations
Monzo
Petra Mengelt
Petra Mengelt
Director, B2B
Mash
Rachel Adelman
Rachel Adelman
Customer Experience Lead
Curve
Simon Chapman
Simon Chapman
Co-Founder
MeIncluded