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Meet the Speakers

Chairperson


Jen Brown
Jen Brown
Director of Marketing - EMEA
Tealium

2017 Speakers


Steve Knight
Steve Knight
Chief Operating Officer, Life & Pensions
LV
John Elliott
John Elliott
COO Personal Lines
RSA UK
Scott Chow
Scott Chow
Chief Product Officer
Starling Bank
Paul Rippon
Paul Rippon
Deputy CEO
Monzo Bank
Michael Donald
Michael Donald
Chief Commercial Officer and Payments Executive
MBNA
Paul Gordon
Paul Gordon
MD Consumer & Commercial Cards
Lloyds Banking Group
Alison Graham
Alison Graham
SVP Head Customer Franchise
Citi UK Consumer & International Personal Bank EMEA
Trevor Pereira
Trevor Pereira
Digital & Commercial Director
Intu Group
Will Green
Will Green
Customer Experience Director
Barclays
Sam Nixon
Sam Nixon
Customer Experience Director EMEA & Chief Product Officer
BlackRock Group
Simon Murray
Simon Murray
Executive Director, Head of Digital Experience
Morgan Stanley
Julia Sutton
Julia Sutton
Group Customer Data Strategy
HSBC
Francesca Nieddu
Francesca Nieddu
MD of Customer Experience and CRM
Intesa Sanpaolo
Simon Myers
Simon Myers
Head of Customer Experience & Digital, Commercial and Private Banking
RBS
Will Cook
Will Cook
VP, Digital Experience (EMEA)
OpenText
Barbara  D’Emilio
Barbara D’Emilio
Managing Director
TTR Group GmbH
Volker Spahn
Volker Spahn
Managing Director
TTR Group GmbH
Caroline Wayman
Caroline Wayman
Chief Ombudsman & Chief Executive Officer
Financial Ombudsman Service
Ulrika Haug
Ulrika Haug
Senior Director, Product Marketing
Lithium
Yasmeen  Ahmad
Yasmeen Ahmad
Practice Partner, Analytics Business Consulting
Teradata
David Morris
David Morris
Director of Solutions Consulting
Tealium
Francesca Nieddu
Francesca Nieddu
MD of Customer Experience and CRM
Intesa Sanpaolo