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Confirmed Speakers for 2019

If you would like to be considered as a speaker for the 2019 Exchange, please contact Ailsa Hardy at exchangeinfo@iqpc.com or 44 (0)20 7368 9484.

Chairperson


Caroline Wells
Caroline Wells
Co-Founder
MeIncluded

Speakers


Michael Sicsic
Michael Sicsic
Head of Retail General Insurance & Protection / Supervision – Retail & Authorisations
Financial Conduct Authority
Darrell Sansom
Darrell Sansom
Chief Customer & Innovation Officer
AXA UK and Ireland,
Lance Gruner
Lance Gruner
Executive Vice President, Global Customer Care
MasterCard
Pete Markey
Pete Markey
CMO
TSB Bank
Laura Joseph
Laura Joseph
Director of Digital Products and Propositions
Barclays
Martijn Moerbeek
Martijn Moerbeek
Group Digital Strategy and Innovation Director
Legal & General
Kristen Bennie
Kristen Bennie
Head of Open Experience
RBS
Rodney Assock
Rodney Assock
Operational Services Director
LV=
Rachel Haworth
Rachel Haworth
Customer Experience Director
Coventry Building Society
Martin Dowson
Martin Dowson
Interim Director - Design Systems
Lloyds Banking Group
Nikki Marsh
Nikki Marsh
Director of Customer and Digital
Leeds Building Society
John James
John James
Head of Digital Product
First Direct
Petra Mengelt
Petra Mengelt
Director, B2B
Mash
Paula Whitwell-Lumden
Paula Whitwell-Lumden
Customer Operations & Transformation Director
Aviva UK Insurance
David Ruiz
David Ruiz
Head of Design and CX
Orange Bank
Rachel Adelman
Rachel Adelman
Head of Customer Experience
Curve
James Dodkins
James Dodkins
Founder and Customer Experience Rockstar
ROCKSTAR CX
Chris Murphy
Chris Murphy
Senior Director of Product Marketing
Smart Communications
Simon Chapman
Simon Chapman
Co-Founder
MeIncluded
Andrew Stevens
Andrew Stevens
Global Banking Expert
Quadient
Yvette Wise
Yvette Wise
Sales Director
Blue Sky
Reuben White
Reuben White
VP Enterprise, North EMEA
LivePerson
Richard Owen
Richard Owen
Founder and CEO
OWEN CX Group
Kevin O'Dell
Kevin O'Dell
CTO
Stratifyd
Nicholas Noble
Nicholas Noble
Customer Strategy Manager
IBM
Brendan Dykes
Brendan Dykes
Product Marketing Director
Genesys