Small Steps for Teams, One Giant Leap for Business: The Role of Employee Engagement In CX

Posted: 02/23/2017

Where would the UK’s most trusted insurer, LV=, be without the teams behind the interactions? Whether customer-facing or not, the customer must come first in all areas of the business in order for the business to thrive in this competitive industry. Discover LV=’s initiatives that are driving a culture that embraces the changing expectations