Past Attendees

This is a scrambled list of the senior executives who attended the Customer Experience Exchange for BFSI. Email exchangeinfo@iqpc.com for a copy of the full delegate list

ABN AMRODirector of Client Implementation
ABN AMROHead of Customer Service Support & Transition
AegonExecutive Director - New Digital Payments Strategy
AegonFirst Vice President
Aldermore BankDirector, Brand of Customer Experience
Bank of AmericaHead of Customer Office
Bank of IrelandDirector of Marketing
BarclaysHead of Customer Insight & Experience
BarclaysHead of Customer Experience
BNY MellonHead of Customer Information
Deutsche BankHead of Customer Services
Domestic & GeneralExecutive Vice President
Fidelity Worldwide InvestmentsDirector Customer Experience (Retail)
Financial OmbudsmanHead of Channels
First Rate Exchange ServicesCMO
ForresterGlobal Head of Independent Financial Distribution
Friends LifeGroup Brand Director
HSBCDirector, Digital Customer Engagement
HSBCDirector of Operations
Islamic Bank of BritainDirector of Financial Services
JLT GroupDirector of Client Services
Leeds Building SocietyCMO
Legal and GeneralGroup e-Commerce Director
Lloyds Banking GroupFVP, Head of Internet & Mobile Marketing
Lloyds Banking GroupFVP, Head of Internet & Banking
Lloyds Banking GroupFirst Vice President - Business Strategy
MetlifeBoard Director, Retail
Metro BankHead - Customer Centricity
RBSHead of Customer Experience
RBSHead of Customer Excellence
Royal London GroupCustomer Experience Director
Royal London GroupDirector of Fund Operations and Governance
Santander Consumer FinanceDirector of Client Services
Shawbrook BankCEO
SJPBoard Member, Head of Strategy & Innovation
Standard LifeCCO
Standard LifeHead of Customer Analytics
Towergate Financial GroupHead of Brand & Digital Marketing