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Gary Hurry, Director of Marketing, ABN AMRO

Gary Hurry, Director of Marketing, ABN AMRO

Gary discusses the difficulties faced with creating a cultural change across the organisation, together with a number of helpful hints and tips for working with your board to influence customer strategy. 

Paolo Barbsino, FVP – Head of Internet & Mobile Banking, UniCredit

Paolo Barbsino, FVP – Head of Internet & Mobile Banking, UniCredit

Paolo talks about the importance of educating the customers on mobile and internet banking, together with taking into account the different geographies in which your financial organisation operates. 

Stephen Ingledew, Managing Director, Customers & Marketing, Standard Life

Stephen Ingledew, Managing Director, Customers & Marketing, Standard Life

Nailing the company culture is tough, and Stephen talks about Standard Life’s journey, together with some common pitfalls to avoid on the subject. 

IQPC Exchange Sponsorship Inventory Pack

IQPC Exchange Sponsorship Inventory Pack

The IQPC Exchange Sponsorship Inventory Pack is a simple and informative guide to the opportunities available across the Exchange event portfolio. Whether you are keen to explore how we can help you generate new business or how you can increase brand awareness; download your pack today and find out how our tailored event packages can ensure your brand is in front of new customers and ahead of your competitors.

Kristin Julbert, Director Client Experience, BBVA Compass

Kristin discussed effective measurement strategies for CX initiatives, together with advice on how to maximize insight form data, translating it into actionable intelligence for the consumer teams.

Maura Hunter, Senior Vice President, Fidelity

Maura discusses the importance of integrating Customer Experience into the DNA of the Organisation and some of the practicalities of delivering a seamless Experience.

Defining the Strategy and Approach to Deliver a Consistent Global Experience; Anne Grim, Managing Director, Global Head of Client Services, Barclays

Anne discusses how to deliver an excellent level of customer experience globally. Consistency in service excellence across a global business can be difficult to manage, and Anne shares her top tips for being able to develop an excellent service profit chain. Anne also discusses how to measure customer loyalty and how you can use that to leverage an excellent strategy

Defining and Leading Transformation in your Business to Deliver an Excellent Customer Experience; Michael Gould, Former COO, Hiscox

Michael takes the time to talk about Hiscox' overall IT and Operational strategy. Michael takes you through his approach to delivering an operational strategy that fundamentally delivers a customer experience which it is now so famous for. Through change management and process orientation, Michael talks about adopting a lean process to ensure that everything is done to bring value to the customers.

Solution Provider Information Pack

Solution Provider Information Pack

Please download the Solution Provider Information Pack for further details of available sponsorship opportunities, or call our Sponsorship Team directly on 44 (0)207 368 9484 or by emailing exchangeinfo@iqpc.com.

INVESTMENT PRIORITIES: Customer Experience Exchange BFSI 2018 (SPEX)

INVESTMENT PRIORITIES: Customer Experience Exchange BFSI 2018 (SPEX)

Forget everything you know about CX strategies! In this research based infographic Europe’s top customer executives share the challenges and biggest investment priorities shaping their 2018 strategies in this definitive guide into customer experience in BFSI budget assignment.

Customer Experience Exchange for Financial Services Post Event Report 2017 (SPEX)

Customer Experience Exchange for Financial Services Post Event Report 2017 (SPEX)

In February 2017, the Customer Experience Exchange for Financial Services connected 80 C-level executives and VPs/Directors/Heads of CX, Marketing and Digital Strategy from across the FS industry with a selection of the most innovative solutions and services providers in this sector to find solutions to their biggest challenges. The Post Event Report provides an indepth analysis of the attendees, the central themes that arose from discussing the challenges keeping CX executives awake at night, and the industry trends driving high levels of investment across the broad technology and service provider landscape, featuring exclusive interviews, presentations, stats and much more.