Download The Full Agenda

The Customer Experience Exchange for BFSI (Banking, Financial Services and Insurance) is exclusively open to C-level executives and VPs/Directors/Heads of Customer Experience, Marketing and Digital Strategy – making this meeting THE leading CX forum in the BFSI sector. As the BFSI industry continues to evolve at the speed of light, CX challenges are never far behind for heads of business, including: 

  • Increased disruption of digital-only banks – with even some traditional banks looking to develop a fully digital product offering to stay competitive!

  • Improving and replacing legacy systems that impact an omnichannel experience

  • Keeping up with changing regulation and compliance

  • Dealing with fragmented buy-in from the board and from departments outside of CX

  • Mapping out the ideal end-to-end journey for their customers and reaching out to them at the right time with the right product/service

And much more… download the provisional agenda for the 2018 Exchange by filling out the form or emailing if you would prefer to be sent a copy.

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