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CXFSUK2017_Agenda_Full



The Customer Experience Exchange for Financial Services is exclusively open to C-level executives and VPs/Directors/Heads of Customer Experience, Marketing and Digital Strategy – making this meeting THE leading customer experience forum in the financial services sector.


The FS industry continues to evolve at the speed of light, but this also means that CX challenges are never far behind for heads of business, including: 

  • Increased disruption of digital-only banks – with even some traditional banks looking to develop a fully digital product offering to stay competitive!

  • Improving and replacing legacy systems that impact an omnichannel experience

  • Keeping up with changing regulation and compliance

  • Dealing with fragmented buy-in from the board and from departments outside of CX

  • Mapping out the ideal end-to-end journey for their customers and reaching out to them at the right time with the right product/service

  • Proving ROI on CX

And much more…the agenda has just been released so make sure you download your copy by filling out the form or emailing Exchangeinfo@iqpc.com if you would prefer to receive it via email. 


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