2017 Speaker Facts

Steve Knight COO, Life and Pensions

  • Has worked in the Life insurance industry for 25 years
  • Responsible for customer experience teams as well as other teams

John Elliott
COO Personal Lines

  • Looking after change and transformation programmes, customer experience, user experience and more
  • Previously MD of Premier Energy at British Gas

Mark Evans

  • Started his career in Mars for 10 years
  • Was voted the 2015 Financial Services Forum Marketer of the Year

Scott Chow
Chief Product Officer

  • Mission is to create a bank that guides and informs you towards better decisions
  • Previously at PayPal

Richard Harris
Chief Customer Acquisition & Retention Officer

  • Prior to GoCompare, Richard spent 12 years within American Express
  • Fellow of the Institute of Direct and Digital Marketing

Michael Donald
Chief Commercial Officer & Payments Executive

  • Senior Executive and entrepreneur
  • Has developed and implemented card issuing strategies, CRM platforms and 360 degree marketing programs

Paul Rippon
Deputy CEO

  • over 23 years of experience in the UK and Ireland’s financial sector
  • Paul has an MBA, is a qualified banker holding the ACIB and is a Fellow of the Chartered Institute of Bankers

Paul Gordon
MD Consumer & Commercial Cards

  • Senior leader with 30 years’ experience in Financial Services
  • Paul manages a portfolio of over 7 million customers, across three brands and multiple channels.

Alison Graham
SVP Customer Franchise Head

  • Responsible for attracting, engaging and delighting Citi's target clients
  • Responsibilities include Marketing, Digital, Client Insight, Client Excellence and Segments proposition

Sharon Reeves
VP Service Operations

  • Accountable for the end-to-end customer service journey and experience
  • Expereince in Telco/broadcast, regulated Financial Services industries, education, manufacturing and small business sectors

Will Green
Customer Experience Director

  • Previously at SapientNitro
  • Experienced in digital strategy transformation

Sam Nixon
Customer Experience Director EMEA

  • BlackRock, has 135 investment teams in 30 countries
  • BlackRock has world-class capabilities designed for their clients’ greatest needs

Trevor Pereira
Digital & Commercial Director

  • Responsible for digital activities, commercialisation, marketing and customer experience
  • Previously worked for airport group BAA plc for 21 years

Simon Murray
Executive Director, Head of Digital Experience

  • Has oversight of firmwide digital governance, analytics and user experience functions at Morgan Stanley
  • Has been at Morgan Stanley for over 16 years

Julia Sutton
Group Customer Data Strategy

  • Has worked in the Financial Services industry for nearly 40 years
  • Spent the vast majority of her career with Customer Data

Simon Myers Head of Customer Experience & Digital

  • Has held a number of senior delivery and operational positions, mainly in Technology
  • Has spent extensive time at Standard Chartered Bank, Lloyds Bank, Barclays Capital and Accenture

Michael Sherwood
Head of Customer Experience

  • 18 year track record leading front line service operations and customer experience functions
  • Has worked for brands such as Orange, Tesco Bank & Virgin Mone

Chloe Lord
Head of Customer Experience

  • Offering an award-winning financial products to Sainsbury's shoppers since 1997
  • First major British supermarket to open a bank